Right of withdrawal
For us, the customer always comes first. If you are not 100% satisfied, simply contact us within 30 days of your order and we will refund the full purchase price upon return, no questions asked.
Please note that once an order has been placed, it cannot be edited or cancelled before delivery.
All orders are processed immediately to ensure on-time delivery.
What does the customer have to do to get a refund?
To return your item, please inform us of your decision by email to [support@artifey.de] within 30 days of receiving the goods. After this period, the items must be returned at your own expense to our International Returns Center: [Schellenberg/08468 Reichenbach/Am Seifenbach 7].
Who bears the costs?
The buyer bears the costs of the return shipment.
When can the customer expect a refund?
A refund will be issued within 14 days of the return being received, in the form of a refund to the originally chosen payment method.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal. We may withhold reimbursement until we have received the goods back. The deadline is met if you send the goods back before the fourteen-day period has expired. You will bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We only accept returns in perfect and unused condition.